Week 12 Reading Reflection

1) What was the biggest surprise for you in the reading? In other words, what did you read that stood out the most as different from your expectations?
I suppose I was surprised at the many layers that are intertwined in a process. For instance, along with learning what strategic planning is, but also learning what tactical and operational planning are as well.
2) Identify at least one part of the reading that was confusing to you.
None of the concepts were confusing. 
3) If you were able to ask two questions to the author, what would you ask? Why?
I have no questions. 
4) Was there anything you think the author was wrong about? Where do you disagree with what she or he said? How?
For this particular section, I believe the author was right.