The Amazon Whisper
Here's what you need to do:
- Describe the revenue drivers you
currently include in your business concept for this class. Revenue
drivers are the different ways you make money.
You can make money by advertising through the app. You can make money by simply using the app and being one of the deliverers. You can gain points and redeem them to monetary prizes.
- Describe what kind of product offering you believe should be next. What's the next thing your customers want?
The next thing is a step up. Delivering other people's groceries for them. I know I would want maybe "eggs, milk, toast," when I don't have the time.
- Describe how this "next" thing
will enhance your existing product/service offering. Does it improve the
user experience, does it increase customer switching costs, does it
foster customer loyalty, etc.?
It will definitely create a new outlook on the product for consumers. It will revive brand image and refresh brand attitude.
- Go to Amazon and try to find a
product that is similar to the one you want to offer next. Describe the
product. Include a picture of the product.
The product is the app called "Eat," where you can deliver yourself some food.
- What are the customer reviews
for the product? What, exactly, do customers not like about the product?
What do they like about it?
They actually said it was the worst thing ever. They complained about an "incomplete menu" and how their online chat services are horrible.
- Describe what design/usability changes you'd make to the product.
I would enhance customer support and make sure every problem is fixed in a timely manner to show the consumers we care about them.
- Describe why you think this product would make a good addition to your current product/service offering.
I think it would be good to incorporate the same business model and realize that whatever they did just wasn't working and somehow develop a model working around the failed model and how to basically avoid failing like that model.
Hello! I had to go back to one of your older blogs, Napkin Idea No. 2 to help understand your business idea. I really do like your idea, especially that you can have people you know in the list offer to deliver the food for you. I completely agree with the reviews on Eat24. I live in downtown Baltimore and I order from Eat24 at least once a month, if not twice. I don't like to use it that often because the menu isn't as complete for some restaurants compared to the menu the offer at the physical location, and there really aren't a whole lot of reviews on the different foods. Another local service is OrderUp which is the same exact thing but better quality. Something that I really like about living here is that I have found both of these sources for ordering any food I want, from Thai food, Chinese food, Indian Food, Chipolte, Wendy's, etc. Back home in Florida, I know that these services aren't offered. One thing that bugs me about ordering food, even from Papa John's is that there's a $2 fee for food delivery, not including the tip. This is something I'm not used to because I never remember having it when ordering food in Florida. And something else that is more annoying is that you have to order a minimum amount of food, for example this chinese place I ofter order from is $15 minimum. I left my car in Florida and if I were able to drive to the location I would, but when I order lunch I have to order two meals (lunch special is $7) or a large dinner meal, which comes out to more than I wanted to have. Just some things that you could probably implement/change in your business compared to Eat24 and OrderUp. My blog is here: http://niblaidoc.blogspot.com/2016/03/amazon-whisperer.html
ReplyDeleteHi, I like your work and how you answered all of the questions. However, I would grasp a better idea of your concept if you would have elaborated a little more. I feel like you did an okay job comparing something similar but I cannot completely tell because I don't have a good vision of your idea. Overall keep up the work and best of luck. Feel free to check out my blog as well: http://phatblogz.blogspot.com
ReplyDeleteBen